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This podcast episode is all about How to Give Great Customer Service – The L.A.S.T Method.
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To start managing your customer experience, the first step is to understand your customers. Who are they? What do they want? This is where creating a *customer avatar* can be incredibly useful. A customer avatar helps you picture your ideal customer, so you can make decisions that suit their needs and preferences. To help you get started, I’ve put together a free customer avatar template. Just subscribe to my email list, and you’ll get access to it straight away from your inbox.
More Tips for Learning About Customer Experiences
- 3 Reasons Why Customer Experience is So Important
- Why Good Customer Service Makes You Stand Out
- 5 Mistakes You Make With Frustrated Customers!
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